About The Tile Depot
We believe we have the best range in the UK of wall tiles and floor tiles which are sourced from all over the world to bring you the best quality tiles at the best prices. Our tile selection includes natural stone tiles, slate tiles, glass tiles, mosaic tiles, ceramic tiles and porcelain tiles , all in a variety of sizes. In addition to tile accessories, under floor heating, adhesives, tools and grouts readily available in-store, all of your bathroom, kitchen and conservatory tiling requirements can be met in one place.
Our stock situation
We source tiles from all four corners of the globe to bring you the newest and best designs. We ship hundreds of containers of tiles a year into our distribution centre in the Midlands and deliver to each of our stores every other day.
Your friendly Tile Depot store
Customer satisfaction is our first priority. We are still small enough to care about every customer who comes into one of our stores.
We don't use pushy sales techniques - our Customer Advisors are there solely to provide you with specialist knowledge and advice, guiding you through our extensive tile range to ensure that you make the right decision in terms of quality and price.Cancellations, returns and refunds
If you choose to cancel your order within 7 days of receiving the goods we will give you a refund (excluding the original delivery charge) provided the goods are returned in perfect condition.
You can choose to return the goods;
a) to our warehouse in Birmingham, at your expense
b) or we can arrange collection for you, but your refund will be reduced by £29.95 to cover transportation costs
c) or to one of our stores at your expense. Please provide a copy of your order as proof of purchase.
For option a or b please e-mail us at firstname.lastname@example.org to arrange.
Return of unused boxes of tiles
So you don't have to worry about over ordering your tiles, if having completed your tiling job, you wish to return any unused tiles for a refund, then the same 3 options and criteria apply as for cancellations, but you have 28 days from receipt of the goods to action this.