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Delivery Information

Delivery options available

For web orders over £150:

Store pickup = FREE

Standard delivery = FREE

Saturday delivery = £29.95

Choice of morning (10am - 1pm) or afternoon delivery (1pm - 6pm) = £29.95

For web orders of £150 or under:

Store pickup = FREE

Standard delivery = £18.95

Saturday delivery = £29.95

Choice of morning (9am - 12pm) of afternoon delivery (12pm - 5pm) = £29.95

Delivery Service for web orders

We will advise you of the delivery day for your goods, normally we aim to deliver the goods within 3-5 working days. Normal delivery times are between 9 am to 5 pm. Someone will need to be present at the time of delivery to accept and sign for the goods as a failed delivery may result in you incurring a re-delivery charge. Please note our delivery service is only available for online purchases. Delivery charges are Inclusive of VAT and are to UK mainland only.

As we use national carriers(who provide kerb side delivery) to fulfill our deliveries it is not possible to guarantee a 100% success rate on the confirmed delivery day. However, recent checks have a measured a 97.5% success rate.

If you prefer you can have your items delivered to your local store for FREE, enabling you to collect them when you need. Just choose your products and at checkout we will ask you which store you need it delivered to.


If you choose to cancel your order within 7 days of receiving the goods we will give you a refund (excluding the original delivery

charge) provided the goods are returned in perfect condition. You can choose to return the goods;

a) or we can arrange collection for you but your refund will be reduced by £29.95 to cover the transportation cost.

b) or to one of our stores, at your expense. Please provide a copy of your order as proof of purchase

Please e-mail us at to arrange any returns.

Refund of unused tiles

So you don't have to worry about over ordering your tiles, if having completed your tiling job, you wish to return any unused tiles, then the same options and criteria for cancellations apply, but you have 28 days from the receipt of the goods to action this.